Different View Point

It’s normal to hear vendor grumble on how bad the user/client is treating them, and drawing lines in term of treatment. But it is abnormal if you heard of something like the following?

A user/client complaining vendor are the ones who want to draw line and have not been treating them like colleague or friend even though they are working in the same office. He felt dis-hearted as vendor never really want to befriend them, they come and go without informing and saying 'goodbye'.

In vendor point of view it may be the user/client who is drawing the line and making it difficult for them to stay in touch. They are not involved in the user/client function and exchange program anymore.

Think problem occurred if the management did not convey the message correctly and it affect the ground working relationship. They could have inform the company about the contract change, and therefore the working method is different too.