Customer Service

Acer provide much better customer service when compare to the following encounter with Samsung.

I remember I wrote a feedback to them on both my Acer product having problem, and immediately they send their technician down to collect the laptop from me and keep me updated on my laptop servicing progress…

Had a very bad experience with Samsung Gift Redemption. I bought a 32" LCD TV from Samsung in Nov 2006 and was given a number to call for gift redemption (being assured that we just need to call for redemption).

1) First 3 time call (space out in Dec), gift that we chose (‘washer’) have not arrived. The third time we are issued with a queue number, and just want us to continue call back and check (wonder why can’t they offer to call us back when the stocks are available).

2) My husband called at least 2 times, there is once the staff mentions that we can arrange the delivery date with them once the washer stock arrived.

3) There after many times we called during office hour, either phone engaged or no one pickup. Therefore I resort to calling Samsung service center, but was revert to call the redemption center again.

4) Recently called (23/01/2007), and the staff mention he need to check with the manager before call back. We waited for 2 days and no reply.

5) Today (26/01/2007) I went down to the center personally, the staff there first tells me cannot find our issued queue num. registered with them earlier. When finally found it, they tell me I need to bring my original receipt, warranty card and NRIC in order to arrange for gift redemption (which initially was not being mentioned at all, previously we are told that we can just redeem via the phone).

6) Both my husband and I find it an unpleasant encounter with Samsung and its service related.

Such service is a total contrast to the imagine Samsung has created

How can I make such bad service standard known to people so that they can change for better, and also alert consumer who are affected by these sub-standard service?